Scope of Position: 100% Invoicing Quality: Ensure that all invoices are issued accurately from the first time, eliminating rework and preventing billing discrepancies. Maintain a strong attention to detail to guarantee that all charges, rates, and customer requirements are correctly applied on every transaction. Billing Files in Compliance with OPS & SOP: Prepare and manage billing files strictly in accordance with established Operational Process Standards (OPS) and Service Operational Procedures (SOP), ensuring consistency, compliance, and audit readiness at all times. Customer Service Excellence: Deliver high-quality customer service to both internal stakeholders (operations, accounting, and other departments) and external customers, addressing inquiries, resolving discrepancies, and maintaining professional communication. Systems Knowledge: Demonstrate a strong understanding and effective use of billing management systems and transportation management systems (TMS), ensuring accurate data input, reporting, and process efficiency.   Major Duties and Responsibilities:  Internal Reviews and MonitoringEnsure accurate and timely invoicing, maintaining a minimum compliance rate of 95% while adhering to company deadlines and standards.Avoid generating invoices older than 30 days to ensure timely revenue recognition and cash flow.Prevent issuing credit notes older than 60 days, minimizing financial exposure and maintaining accounting accuracy.Avoid processing invoice cancellations older than 60 days, ensuring proper billing cycle control.Perform daily reviews of customs and billing monitoring tools to proactively identify discrepancies or process gaps.Analyze billing data and performance indicators using Power BI, identifying trends, inefficiencies, and improvement opportunities.Ensure proper integration and validation of billing files, maintaining data consistency between systems.Distribute invoices efficiently to both internal accounting teams and external customer payment portals or centers.Conduct daily reviews of customs documentation to confirm completeness and compliance with billing requirements.Review and validate customer credit terms, ensuring alignment with invoicing and collections processes. Monitor and reconcile accounts payable and accounts receivable reports to ensure financial accuracy.Maintain clear and effective communication with customers to address billing inquiries and resolve issues promptly.
